We at Tally Taylor want you to be happy with your purchase - and will make every effort to help you with your order to ensure you get exactly what you want the first time. If you have any questions - please call us at (212)290-0090 and we will be glad to answer them for you. Please see the section RETURNS below for the specifics on our return policies before Ordering or Returning/Exchanging an item.
Dear customer,
Please make your selections carefully. We will not exchange for sizes, colors or styles. No Exceptions.
REFUSED & RETURNED BOXES:
A. No returns will be accepted without a RETURN AUTHORIZATION NUMBER (RA#)
B. If a box is returned to our company for reason such as: 'NO MONEY', 'HELD 7 DAYS', 'WILL CALL', 'NOT ACCEPTED IN 3 ATTEMPTS', we can Re-Ship the order ONLY with a credit card and customer's approval. However, in addtion to the initial freight charge, there will be additional freight charges for "RETURN TO SHIPPER" as well as "RE-SHIPMENT" and "HANDELING" charges.
C. If you choose not to accept an order you have placed, we will restock the merchandise and charge a Re-stocking fee of 25% of the amount of the order, PLUS all of the freight charges and fees before any new orders are accepted.
D. We do not offer refunds. House credits will be issued upon receipt of authorized return.
E. $10 charge for all drop shipment.
F. Additional $8 charge for using third party UPS account number.
DAMAGES:
A. All claims must be made in writing within 5 days from receipt of shipment. A RETURN AUTHORIZATION number(RA#) will be given to you. Please ship the authorization return immediatly and must write the RA# on the box. Upon receipt of the authorization return, we will replace the style as originally ordered. We will refuse a return if not received within 10 days from the date the RA# was issued.
B. Merchandise that has not been pre-approved and shipped along with the authorized items will not be credited.
THERE WILL BE NO CASH OR CREDIT-CARD REFUNDS, ONLY IN-HOUSE CREDIT WILL BE ISSUED.
WE DO NOT PAY FREIGHT COSTS FOR RETURNED MERCHANDISE. WE DO NOT PROVIDE CALL TAGS.
We sincerely appreciate your business. If you have any suggestions or comments on how we may improve our services to you, please call us at 1-866-295-0254 or
email us at SALES@TALLYTAYLOR.COM .
